Shipping Policies

All orders are shipped by Canada Post Expedited Parcel service in Canada and by USPC in the USA. This service usually takes 2-5 days to non-remote locations in Canada and the USA. Remote locations may take 5-10 days.

Free Shipping applies to all orders over $50.00

If you have special freight or “rush” service requirements, please call our toll-free line 1-800-263-2664 and speak to our distributor, a helpful Parasource Customer Service Representatives. (Office hours are Monday to Friday, 8AM to 430PM Eastern Time)

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food items, newspapers, or magazines cannot be returned. We also do not accept products that contain hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Product purchased using a Gift cards
  • Downloadable software products including all e-books

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to our national distributor Parasource Distribution, 55 Woodslee Ave, PO Box 98 Paris Ontario CA N3L 3E5

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD’s
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our national distributor at custserv@parasource.com.

Sale items (when applicable)

Products listed as "Sale Items" or "Bargain" pages are non-returnable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same replacement item, send an email at custserv@parasource.com and send your item to: 55 Woodslee Ave, PO Box 98 Paris Ontario CA N3L 3E5.

Shipping

To return your product, you should mail your product to: 55 Woodslee Ave, PO Box 98 Paris Ontario CA N3L 3E5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.